“Service Sales is different!”
Service Sales Program
It’s very difficult to find good service sales staff! Service salespeople in the engineering industry need the “helping stomach” of a service person as well as the sales skills to close deals. The good news is that service sales can be learned! Our training program teaches your team these skills in a proven way. We will show how to close deals and how to make the best use of the resources. So you can turn your service sales team into a well-oiled sales machine. Without losing sight of customer satisfaction!
To make sure your people put the ideas into practice, we rely on....
100% content tailored to your company and industry
Highly practical - no room for theory
Interaction and a good dose of humour
In the Service Sales Training Program, we work on
3 fundamental skills:

Core Selling Skills
Proven and creative techniques forsignificant boost in sales performance
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Elevator Pitch - How do we attract the customer's attention?
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Business language for the entire sales process
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Recognising and utilising capitalising opportunities
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Upselling
Strategy and Priorisation
Strategies to optimise time and opportunities, close more deals, and retain customers
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How do I structure my week?
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Where do I start the conversation with the customer?
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How do I motivate new equipment sales and service to promote products to customers?
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Time management tips & tricks
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Marketing tools for service sales


Customer Skills
Guidelines and language for greater customer satisfaction
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9 basic rules for service sales
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Good and bad language
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Delivering bad news again and again and again
For sustainable success, every single employee must be able to identify with the content and relate to the situations we describe. This is why our training programs for service sales are 100% tailored to our customers, their industry and the challenges they face.
Training duration: 2 days
Follow-up: To ensure that key messages are retained, we offer customized follow-up options. For a compounding effect, we recommend a cycle of three training sessions every 18 - 24 months.